In today’s dive retail and resort community, staffing and management changes are all too common. However, at Subway Watersports on Roatan, STABILITY is the word of the day. The popular dive operation boasts five staff members that have been with the operation for at least four year and more than 37 years for the group.
According to Manager Daren Ebanks (who has been with Subway Watersports for four years himself), stability is part of the culture. “We want people to have a good experience when they dive with Subway AND we want them to come back. There’s a reason that we have so many divers returning year after year – it’s our staff.”
Ebanks oversees two Subway Watersports locations, one at Turquoise Bay Resort and the second at Little French’s Key. Guests come to Turquoise Bay because they receive quality diving, a commitment to quality and they see familiar faces from year to year.
Guests often request specific divemasters and boat captains, Ebanks explains. “Some of our dive guests have dove with us for the last three years and counting. We take pride in providing consistent service our dive guests want year after year.”
In addition to Ebanks, staff members with the longest tenure at Subway Watersports include: Osman Gomez (9 years), Bruce Pandy (8 years), Nelson Zapata (6 years) and Loyd Arana (4 years). In addition, Osman Jr and Daren Jr are also part of our team to continue the legacy of a couple of the best DMs on the island so far.
Subway Watersports, which features a fleet of six dive vessels, is ideally-suited for groups of any size, traveling divers or individual divers. The operation earlier this year was recognized with the TripAdvisor Certificate of Excellence.